Refund Policy

ย 


๐Ÿถ ShihTzuBeauties โ€“ Refund Policy
Our Commitment to Customer Happiness & Puppy Well-Being

At ShihTzuBeauties, we take great pride in providing healthy, happy, and well-socialized Shih Tzu puppies. While we aim for every adoption to be joyful and smooth, we understand that unexpected situations may happen. This Refund Policy outlines our guidelines to protect both our customers and our beloved puppies.


๐Ÿ“œ Puppy Health & Refund Guarantee

โœจ 72-Hour Health Evaluation Guarantee
We require all buyers to have their Shih Tzu puppy examined by a licensed veterinarian within 72 hours of delivery. If the puppy is found to have a serious health issue directly caused by the breeder, the buyer may:

  • ๐Ÿ  Return the puppy for a full refund, with seller covering return costs.

  • ๐Ÿพ Exchange the puppy for another available one of equal value.

โš ๏ธ Important: Refunds will NOT be granted for minor issues such as adjustment stress, minor colds, or temporary lack of appetite, as these are common during a puppyโ€™s transition to a new home.

๐Ÿ’– Genetic Health Guarantee โ€“ 1 Year
All puppies come with a one-year genetic health guarantee against major hereditary conditions. If a licensed veterinarian confirms a life-threatening genetic disorder, buyers may:

  • ๐Ÿถ Receive a replacement puppy of equal value.

  • ๐Ÿ’ฐ Opt for partial reimbursement for medical treatment (case-by-case basis).


๐Ÿ”„ 30-Day Money-Back Satisfaction Guarantee

We want every Shih Tzu to find the perfect loving home. If within 30 days the buyer feels unable to bond with their puppy or provide proper care, they may:

  • ๐Ÿ’ต Return the puppy for a partial refund (70% of purchase price).

  • ๐ŸŽ Receive credit toward another puppy adoption in the future.

๐Ÿšซ Refund Exclusions:

  • ๐Ÿ“ฆ Shipping fees are non-refundable.

  • ๐Ÿ›‘ If the puppy is returned with signs of neglect, injury, or illness caused by the buyer, refunds will not be provided.


โš ๏ธ Transfer & Rehoming Policy

๐Ÿ’Œ First Right of Return โ€“ If a buyer can no longer keep the puppy, ShihTzuBeauties must be notified first. We will:

  • ๐Ÿ• Help find a new loving home.

  • โค๏ธ Offer to take the puppy back, depending on circumstances.

๐Ÿšซ Strictly Prohibited:
Puppies must never be sold, leased, traded, or given to pet shops, shelters, research labs, or similar facilities.

Scroll to Top